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Refunds and Returns Policy

The Fine Print

League Registration

A full refund, less administrative fees, is permitted if the registration cancellation request is received at least ten (10) days prior to the start of late registration. A fifty percent (50%) refund is permitted if the registration cancellation is received at least seven (7) days prior to the late registration deadline. There are no refunds after the Opening Day Event, or the first league game, whichever occurs first.

Baseball Training Equipment

Unused training equipment can be returned within fourteen (14) days from the date of purchase if in new and returnable condition for a retail credit. Returnable condition means that the product is in its original packaging with no signs of use or wear and can be resold as new and unused. No returns of sued equipment are permitted. No refunds are allowed, store credit only. 

Coaching/Private Training

Private coaching training sessions whether single sessions or packages are non-refundable, and non-transferable from player to player, but they are transferable from one coach or type of training to another. For instance, if a hitting package is purchased, a player may transfer the hitting package to another skill specific package, or general lesson of the same or lesser value one time. If the requested package is of greater value, the transfer will be completed upon payment of the price difference, subject to availability. 

Once scheduled, a training session must be cancelled at least 24 hours prior to the scheduled date/time. Failure to timely cancel or reschedule the session results in the loss of the session. Coaches may grant a one-time courtesy reschedule for players with training packages, but that is at the coach’s discretion. 

Season Coaches

Teams have the option to hire Dallas Hardball coaches to coach their teams during the regular season and the playoffs. Costs and availability vary from coach to coach. Any team coach reassignment request must be received prior to the first regular season game and coach reassignment is not guaranteed. Coaching fees are non-refundable, but best efforts will be made to provide a suitable replacement in the event of a timely reassignment request. In the event that a coach is unable to complete the regular season due to scheduling conflict or severance with DH, DH will make best efforts to assign a suitable replacement with comparable experience at the same cost or the team will receive a refund of the coaching fees, on a prorated basis. The refund will be prorated on a regular season week by week basis according to the total number of regular season weeks completed.

Need help?

Contact jeremy@dallashardball.com for questions related to refunds and returns.

 

ABOUT US

Dallas Hardball is DFW’s premier baseball league. Help your kids compete and prepare for the next level of the game!

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